Due to weather conditions the build of the arena was delayed, leading to PB Groundworks asking for a considerable extra payment which could not be found. The work was left half done. On obtaining two quotes from arena building companies it was discovered that the work carried out was so inadequate that the whole build needed starting again at great cost to myself. Communication with this company was unprofessional and rude, I would not recommend PB Groundworks for equestrian areas.
Response from PB Groundworks Limited
We always provide an estimate, not a quote. We started work, and due to difficult access conditions/weather, supplier lorries were unable to reach the sight safely, thus delaying the timeline of the job. We advised the client immediately and took a different approach to get materials to the site, which took more time. We advised the client immediately of the extra cost, but were told the estimated cost was the budget, regretfully we had to pull off the site. The client contacted us via email, and said that we had not carried out the work correctly, and that we should pay back the deposit money that had already been accounted for on materials, plant and labour, in fact the deposit paid did not cover the final cost, and we suffered a significant loss. We had carried out approximately 30% of this work, and therefore the job was in no way finished, so could not be criticised. Finally, the client found our services on Checkatrade and used us due to our reviews. We have been carrying this type of work out for over 30 years, and have never had a bad review either via Checkatrade or otherwise.