Reviews

Avoid this company. They are working off the old double glazing script. They don't have engineers or technicians, and there is no follow up or after care. When my unit was fitted I asked the installer some questions and was told "I can't say anything, I don't know what Patmore told you". I called Patmore recently to say that my unit wasn't working, and after much obfuscation they said couldn't get anyone out for at least a month. When I said I was going to get an independent professional to look it over, they suddenly found someone available. I'm going to decline their offer.

Overflowed flooding kitchen. About 3 weeks to get appointment for engineer. Came, replaced parts. Same issue after he left. Returned another wait, replaced same parts. Later cupboard again flooded. Not only that but on closing valves to isolate water softener I find the bypass valve which should have been closed was stlll open so that water supply remained direct from mains, not via softener. Today, Monday 2nd Dec, told earliest engineer appointment is 10th Dec. Appalling service and doubtful competance of engineer. Shame as the softener has been in use 10 years. Awaiting visit 3 as I write.

Nit only was the work very keenly priced but the service was excellent. We later wanted a three-way tap and that was all done with no hassle and then I had a query today which they have dealt with and will send a person at no charge. All in all, I wouldn't go anywhere else if you want a softener

I’ve been a customer with Patmores for over ten years now, and have always found them a very good thoughtful company to deal with, and reliable however the problem I have on my water softener has not been rectified and is still just as bad as it was before it was looked at

Would certainly recommend, very professional service and not extortionate cost in doing the job, a very honest reputable company.

Had a survey and quote from Lynn, she went though all the options and we never felt pressured into buying a product. A very relaxing experience. We eventually went for a "TwinTec S4". We decided to go with Patmore as they had installed a water softener for our neighbours (who were pleased with theirs) and they were also the lowest quote we got (not the main reason we went with them but still nice). James our installer arrived promptly and did a good job installing the water softener, he did a neat job and cleared up after. Finally explaining how it worked.