Reviews

Response from P & R Mechanical

We are sorry to have received your review with regards to the work we carried out. The reason we attended your home was we were originally contacted by your management company to carry out a leak investigation, which was affecting the downstairs flat. When the boxing in was exposed we found the leak to be upstairs within your flat. Whilst on site permission was given by the management company to expose the leak. It was clear that pipework was within your demise & you were responsible for getting the leak corrected. When our engineer was on site he gave you 2 options 1) for us to sort out the leak 2) Or for you to arrange your own plumber to get the leak resolved. You chose to use us whilst we were on site. When the work was being carried out our engineer discussed that the price of the job would be £80 plus VAT & plus materials. Open communication & transparency is an important part of our work & we always make sure our prices are clear & agreed before any work is started. Kind regards Justin