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Orwell Plumbing and Heating

6.17/10

Woodbridge, Suffolk

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Customer Reviews

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6.17 /10

Based on 2 reviews over the past 12 months

Quality of work

8.5

Reliability

5

Communication

5

Reviews (72)

  • 2.33

    AVOID, unless you like wasting time and getting no rersponse

    Posted 13 November

    Started off ok, then zero customer care, AVOID. Zero customer engagement, didn't turn up, made excuses on numerous occasions then no response to further contact. Obviously doesn't want/need the work, there are plenty of others out there that do, just AVOID.
    Verified reviewer
    Job location: IP3
  • 10

    Problem with compression tanks and split cylinder

    Posted 15 May

    We had used Tom before but his hard work and kindness made a difficult time easier. Getting a new tank delayed the repair but ,as he knew we'd been without hot water for quite a few days, he worked a long and difficult, staying late to make sure he finished. I can't praise him enough for that. We can now shower but not only was he understanding, he left everything neat and tidy. Thanks, Tom.
    Verified reviewer
    Job location: IP5
  • 10

    Boiler fixed

    Posted 11 December 2024

    Excellent attention & work
    Verified reviewer
    Job location: CO14
  • 10

    Assistance with heating system

    Posted 03 October 2024

    Tom very kindly advised over the phone how to diagnose the problem with our heating system, and also described some warning signs to look out for in the future. Although this time we didn't need him to fix anything, I'd happily recommend Tom as knowledgable and highly professional in his approach. Many thanks Tom.
    Verified reviewer
    Job location: IP1
  • 10

    Heating repair.

    Posted 18 September 2024

    Came as promptly as possible to replace a faulty motorised valve. Also replaced another faulty valve which came to light during the repair.
    Verified reviewer
    Job location: IP5
  • 10

    Replacement of rusty radiator and cure of leak in stud wall

    Posted 23 July 2024

    Tom arrived promptly and did an excellent job finding and curing leak and replacing rusty radiator with a radiator/ towel rail. Great guy - our first choice for plumbing.
    Verified reviewer
    Job location: IP12

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