I called up as saw reviews that your company had up blocked a toilet. When I came through the woman couldn’t hear me as she had an unwell child in her ear but I clearly stated that I had a blocked toilet not a blocked drain you can listen to the call. I subsequently had a nice young man come out worked hard with his jet washers but end of the day toilet was as blocked as it was before he said you need a plumber I think he should have known this wasn’t a drain issue and should have guided me to the fact at the beginning of the appointment that he would not be able to unblock it
Response from OneFlow Drainage
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
We apologise for any background noise during the initial call. Some staff occasionally work from home and children can be present.
OneFlow Drainage Ltd is a drainage company, not plumbers, as clearly stated on our website. This job was booked and attended as a blocked drain. Our engineer attended, cleared the blockage and you confirmed you were happy by signing the invoice. You were advised that scale was present and further work may be required.