Reviews

  • Louise O
    10

    Installation of central heating

    Posted 01 December 2025

    From the start, Steve was always available to answer my many questions. He and his team kept me informed throughout the entire process, and upon completion they left the property clean and tidy. They did an excellent and very professional job. Thank you !
    Verified reviewer
    Job location: CR5
  • 7

    Boiler service ok, but much later on the day than booked

    Posted 02 October 2025

    Recently changed company name from AdHeat of Caterham. Booked an annual boiler service this year having carried out last year’s service for me. Time slot booked & re-confirmed on day before for the morning, but didn’t turn up until 14:50. No update re running late or expected arrival time. Luckily I was still at home for the engineer. At least the engineer Steve carried out the service without any problem and all working fine afterwards. Invoice arrived next day. Just a pity no arrival time updates or apology for arriving so late on the day.
    Verified reviewer
    Job location: CR6

    Response from Novon Group Ltd

    Hi Mike, Thank you for your feedback, unfortunately in our trade sometimes our jobs overrun when we least expect them and we do our best to complete jobs for every customer on the first visit. We will take this on board and try to keep customers updated.

  • 10

    Excellent Service

    Posted 02 September 2025

    Excellent service. Have used AD Heat for installing gas cooker and carrying out an annual service for our boiler and I would highly recommend them. Will definitely be using them in the future
    Verified reviewer
    Job location: KT4
  • 10

    Replacement basin, tap. and bath shower mixer taps

    Posted 11 June 2025

    We found ADheat to be a thorough competent, and professional plumbing company. The ease at which they were able to deal with our matter in hand. Sent pictures to our contact via Whatsapp, and received quote the same day. We didn't have to wait weeks on end, as he had his extensive team of plumbers to undertake work as soon as quote excepted. Work completed within half a day, and a few days after the work done, we received the invoice, which we duly paid the following day. Very happy with the finished work, and would like to thank Alfie, and Josh for their service.
    Verified reviewer
    Job location: TN16
  • 10

    Toilet cistern leak

    Posted 06 April 2025

    I had a leak from my toilet cistern. I contacted Checkatrade. Adheat responded very promptly. The engineer arrived not too long after I spoke to his boss. The engineer identified the problem quickly and then replaced the bolt. Great job!
    Verified reviewer
    Job location: CR3
  • 10

    Replacement and installation of toilet in loft room

    Posted 04 April 2025

    Excellent service from start to finish. Clear communication and efficient work completed at a good price. Polite, friendly engineers who did a very professional job. Will use this company again. Thank you !
    Verified reviewer
    Job location: CR3