My washing machine had started to sound its alarm & flash a tap symbol during the cycle. John at NL Domestic Repairs said that he “had never seen this symbol on his X washing machine and was it not a dishwasher?” (!) He then sent his employee X, who gave totally bad & incorrect advice. Based on his advice, I then had to pay a plumber £198, who confirmed that not only was the valve was not damaged but neither was there an issue with the water pressure. I have therefore spent £258 ( 2hrs x £95 plumber & NL cost) and my washing machine still doesn’t work. John ignored my emails
Response from NL Domestic Repairs
Thank you for your review. We’re sorry you’re unhappy, but we need to clarify a few points. We explained the issue could be linked to the water pressure going into the washing machine or the cold‑water inlet valve, not a confirmed plumbing fault. Any plumbing costs were independent of our advice. We only asked if it was a washing machine or dishwasher to confirm the appliance. The prices stated are not ours. We also tried to contact you, but our calls went unanswered. We aim to provide clear communication and honest assessments, and our high Checkatrade ratings reflect the standard we work to.