Neil was in touch very quickly and clearly laid out his charging (some others didn't). Sent him a video of the machine and the problem.
Was absolutely honest and said it would be a waste of time and money so recommended we buy a new one. Could easily have come out, charged a fee and made same diagnosis.
Excellent and honest response.
Response from NJ Domestics Ltd
Thank you, Howard! Really appreciate you taking the time to leave such a detailed review. I always believe in being upfront and honest, especially when a repair wouldn’t be worth the cost. Glad I could save you the unnecessary call-out and expense. All the best, Nick.