Briefly:
asked Network Trades Services, to fix (i)loose kitchen sink tap and (ii) a leak from the tap. I was quoted a total of £117.60. The company put a new tap (hot and cold) with cartridge. It did not work. His son brought another tap and fixed it. Both the taps cost approx £10 each, very cheap quality. He has given me all the reasons in the world that they are good quality. My thumb and index finger are sore because I have to really tighten the taps.; very unusual. Besides the top of the taps are sharp.
Response from Network Trades Services Limited
We are saddened that you have sent a low score. We tried our upmost to resolve your problems. Initially called to tighten your loose kitchen tap & either
Replace it or just the cartridges with new heads as a cheaper option. You chose the cheaper option.
You advised they dripped after a period of time. We returned & didn't find any signs of them working or dripping. Despite the cartridges & heads being in full working
Order we replaced them for free.
A few weeks later you sent a video of the taps dripping. We investigated at no charge. Once again they did not drip & were in full working order.
We took photographs & videos to log this Even though there was nothing wrong with the taps we offered to install new taps free of charge which you declined.