Reviews

Response from My Handy Man Chris

I Received a request for help from the customer as he was locked out of his bathroom. I had a full days list of jobs but It sounded urgent so I moved jobs around to be able to go there same day. I finished a job in Watford and travelled back to Hemel Hempstead . The door was locked shut. I took the cover plate off and the handle was cracked. The door would not open so I removed the damaged handle and turned the spindle but the mechanism was broken and wouldn't release the latch. I called the customer upstairs and explained that by proceeding there was a risk that the door and frame would be damaged and I didn't want to cause damage. He agreed and I suggested the best thing would be for him to call a locksmith. I said there is NO CHARGE as I had not been able to fix the problem despite trying my best for half an hour. I explained that there was no point putting the broken handle back on and he agreed with everything I said and at no point did he complain to me about anything.