Mr Broom quoted £210 for a deep clean before a new tenancy. I paid £105 upfront and the balance was due on satisfactory completion. The quote included cleaning skirting boards, radiators, light switches, doors, floors and removing dirt and fingerprints. However, after the clean, many of these areas remained visibly dirty and I took photographs as evidence. When I raised concerns, the cleaner refused to return my property keys and they were only returned after my husband contacted the police. Poor workmanship and unacceptable conduct. I cannot recommend this company.
Response from Mister Broom Ltd
Thank you for your feedback. We're sorry to hear you were not satisfied with the service and would like to clarify a few important points.
The property was in a below average and heavily soiled condition,we understand your expectations and regret that the experience did not fully meet them. However based on the evidence and the condition of the property we believe the service was delivered in line with the agreed scope. The attached photos only reveal the poor condition of the switches, radiators and skirting boards.