Had them out for a free quote to remove a wood burner and block up a fireplace. During the visit, the engineer offered to disconnect the burner, which I agreed to. No price was mentioned beforehand, and I was only told afterwards that there would be a £20 charge “to cover petrol”.
I would not have agreed to this if the cost had been made clear in advance. This led to a drawn-out dispute over a very small amount, which felt unnecessary and frustrating.
In the end, I paid simply to bring the matter to a close. Disappointed with how this was handled and wouldn’t use this company again.
Response from Mike & Son's Plumbing & Heating
We attending Mr Dray property to survey to disconnect the stove however on inspection we saw that we could disconnect it straight away in which he agreed, he did not ask for a price beforehand and we would normally charge £90, once we carried out the job Mr Dray then asked how much it would be and as it was a quick and easy job we said we would charge him £20 to just cover the fuel, he asked us to send him an invoice which we did and then he refused to pay it