Lady who turned up was very polite and friendly and gave us some advice re the garden area in front of the house, however another company came out after did a through check of the property and located the issue with damaged felt and a broken tile on the roof leading to water coming down the cavity area which they have now fixed and given further advice on preventing more damage to the area.
Whilst this company was efficient in getting a rep to us the issue wasnt correctly diagnosed and could have led to further problems if the roof damage wasnt located after by another company
Response from Midlands Damp Proofing Ltd
We advised the customer that the problem was with the cavity and that there may be some bridging issues. There was a patch of garden on that particular corner and we recommended that they start with drainage there. We are not roofers and our diagnosis was correct in the fact the problem is in the cavity. Time will tell if they have solved the problem or not. But professional damp proof companies do not replace felt on roofs.