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Metro Plumb North East

10/10

Sunderland, Tyne And Wear

Checkatrade member since February 2026

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Website

Services

Water Leak Detection
Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
Water Pumps Installation
Water Pumps Repair
Water Supply Pipe Repairs

Customer Reviews

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10 /10

Based on 6 reviews over the past 12 months

Quality of work

Reliability

Communication

Reviews (6)

10
This firm didwhat we asked without fuss and with minimum disturbance
Posted 02 April
Repair of leak in water supply pipe under garden. Work carried out promptly and efficiently by courteous engineers.
Job location: TS27
10
Hidden water leak in a concrete floor.
Posted 31 March
We had a difficult to find water leak, that could be seen leaking out of the side of the house brickwork but could not be traced. Two engineers from Metro plumbing arrived with their various high tech sensors and were able to pinpoint the exact location of the leak within half an hour, it was inside a concrete floor. The concrete removed, repair carried out and new concrete laid all within 7 hours. The engineers were very knowledgable, good workers with no time wasting, friendly, and left the job site very clean. And to top it all were considerably cheaper than the other quotes.
Verified reviewer
Job location: SR6
10
An efficient and helpful firm
Posted 31 March
Excellent experience. Workers prompt, polite and efficient. Completed difficult repair of a leaking water supply pipe ahead of time, with minimal fuss and mess.
Job location: TS27
10
Excellent Customer Service
Posted 26 March
Excellent Customer Service - Phil & Craig were experienced and knowledgeable engineers (nice nurds); their diligence and commitment to finding and fixing those leaks have resolved a really stressful time for us. Great support provided at all hours of the day and night. Excellent communication and the team were very responsive and kept me updated. I would highly recommend Metro Plumb North East 😊
Verified reviewer
Job location: DL7
10
Reliable plumbing service.
Posted 24 March
The workers that turned up we're very friendly and informative with the work that was to be carried out. They were efficient and left the property in very good order. You would never know they had been. Leak fixed and flooring relayed.
Verified reviewer
Job location: TS13
10
Great job done
Posted 20 March
Great lads who done a great job
Job location: DH4

Photos

Post-install reinstatement stage following replacement of defective water service. Final clean-down and finish carried out immediately after.

Final reinstatement completed following mains water service replacement. Area left safe, level, and fully operational, with final clean-down scheduled.

Initial site set-up showing secured work zone, barriers in place, and excavation area prepared for mains water service replacement.

+12

Company Info

Owner

Philip Reynolds

Sole Trader

Member since 2026

VAT Registered

Yes: GB323635712

24 Hour Call-outCards AcceptedCommercial WorkDomestic WorkInsurance Work UndertakenFree Estimates

At Metro Plumb North East, we specialise in professional mains water services for domestic, commercial, and industrial properties. Our experienced engineers provide reliable solutions including water main repairs, supply pipe replacements, new installations, and advanced leak detection.

We operate 24 hours a day, 7 days a week, with dedicated emergency response teams ready to attend urgent water supply issues quickly and minimise disruption.

Our team also specialises in trenchless installation technology, including HDD (Horizontal Directional Drilling) and Moling, allowing underground water pipes to be installed or replaced with minimal excavation, protecting gardens, driveways, roads, and commercial premises.

We are proud members of WIAPS (Water Industry Approved Plumbers Scheme) and Water Safe, with engineers audited by Northumbrian Water and other UK water authorities to ensure compliance with strict water industry regulations.

Our engineers are also BPEC, NCO and EUSR trained, registered and licensed, and many hold enhanced security vetting due to the infrastructure works we carry out within secure government environments across the UK.

We pride ourselves on providing professional advice, transparent pricing, and high-quality workmanship on every project.

Our services include:

• Mains water pipe repairs

• Mains water supply pipe replacement

• Mains water leak detection and tracing

• Mains water new installations and connections

• Mains water lead pipe replacement

• Mains water trenchless pipe installation (HDD drilling and moling)

• Mains water emergency repairs (24/7 response)

At Metro Plumb North East, customer satisfaction is at the heart of everything we do. We aim to deliver a service that is professional, reliable, and trusted by our customers every time.