This company is the worst company ever. My window replace by them and hired them to repair my kitchen door hinges. Job started June 2025 they came to correct their terrible work 5 extra times except 2 initial fitting and Manager director Anthony visit. They have ruined my new window not using required skills and care. I regret to trust and work with Merstham Glass.it has been nightmare to deal with them and complain ongoing.Windows and doors ruined. Manager Director hiding and excepting responsibilities to damaged my kitchen door and refusing to pay cost of the door.
Think twice !!!!
Response from Merstham Glass Limited
We are sorry to read of your dissatisfaction and take all feedback seriously.
We attended your property on multiple occasions, including a director visit, and carried out goodwill works beyond our contractual obligations in an effort to resolve the finishing concerns raised. The windows supplied are functional, secure, and weather-tight.
We also offered either a final rectification visit or a goodwill financial allowance to bring the matter to a close, but did not receive a response.
We remain willing to resolve matters directly and professionally. Should you wish to do so, please contact us