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Reviews

  • 6

    Misleading Pricing Information

    Posted 13 April

    Pricing over the phone differed from advertised on CheckaTrade. Requested to clean kitchen& bathroom & cooker. Expected price £80 - 100. Attended the property quickly, cleaned cooker well, but parts of the floor of bathroom/ kitchen required extra cleaning according to tenant. Price jumped to £200 as another clean attended without my request. Very misleading communication about pricing. Another review says £190 for cleaning an entire 3 bed home & all kitchen appliances. Be careful.
    Verified reviewer
    Job location: CW2

    Response from MerseyCleanServices

    Dear Sam, Thank you for your feedback. We truly appreciate every review as it helps us improve our services. We would like to clarify a few important points regarding your booking. The initial estimate of £80–£100 was based on a standard clean for the kitchen, bathroom, and cooker, assuming average condition. However, upon arrival, the property required a significantly more intensive clean than expected. The kitchen and cooker had heavy, built-up grease and old burnt stains, which required extra time.

  • 5

    Needs improvement

    Posted 01 April

    Three rooms needed deep cleaning, including all appliances, oven, and carpet cleaning on the landing and stairs. I paid £190 for 6 hours with oven and carpet included. Streaks were on the bathroom window, an unclean bathroom bin, and cleaning product stains on the oven side and hob. Fridge, sink, cupboards, surfaces untouched. Bedroom not cleaned at all. The living room was only dusted and mopped. I had to redo everything, which was frustrating. I didn't check properly until they left, and I looked at everything. Nice people, maybe a one-off, but not good value for money for me personally.
    Verified reviewer
    Job location: L3

    Response from MerseyCleanServices

    Dear Mohammed, Thank you for your feedback, we appreciate it. On the day, the work was carried out by myself and my son, and we did our best to complete as much as possible within your agreed £200 budget. We were also asked to finish earlier than initially planned, which limited the time available for a full deep clean of all areas. We focused on completing the main tasks, including the oven and carpets, within the time given. We always aim to provide the best possible results and are happy to adjust based on each customer’s time and budget. Kind regards, Mersey Clean Services ✨

  • 10

    5 star service at reasonable prices

    Posted 25 March

    Fantastic cleaner, she did a great job. I have now replaced my previous cleaner with her. The prices are very reasonable and my home was spotless
    Verified reviewer
    Job location: L2
  • 10

    Cleaning Service absolutely fantastic

    Posted 11 March

    Glad to have found such a reliable cleaning service.
    Verified reviewer
    Job location: NN16
  • 9.67

    They really look after their clients

    Posted 10 March

    They are very professional and did a great job cleaning our house!Very happy with their service.
    Verified reviewer
    Job location: KT12
  • 9

    Promptitude and seriousness

    Posted 27 February

    I done end of tenancy cleaning and this woman helped me a lot reliable and serious. I am very pleased of her services and used before and I am will use them again.
    Job location: HA7