One year on from ordering our conservatory. Initially told that the build might be end of the year/early into the following year. By February, we started to get concerned, thankfully it went ahead in April. One of the window handles was broken and could not be fitted, house not fully secure. I chased & chased, 5 months on we had to admit to ourselves that the job was not going to be completed and sourced new handles ourselves to match a set. I have requested our warranty but I am now being ghosted. We also ordered a Velux - never been supplied. Disappointing.
Response from Mcfarlane Homes Ltd
Thank you for your feedback. Whilst the delay in installation was frustrating, we can see clear email and messaging of this being communicated. On installation, the supplier sent the wrong handle, it broken, just a left hand instead of a right. A replacement was ordered but these were on back order which was communicated. One arrived but was the wrong colour and you opted to not have it fitted and wait for the right colour. The handle was for a small hopper window and does not impact the security. We also fitted an external door so the house security was not affected. The Velux was cancelled