Issues with water leaks from the toilet, the first one being less than 8 months after fitting. Independant plumber identified:
- the cistern had been fitted to the wall using only 1 bolt instead of 2 - as a result the cistern had never been level since fitting which caused untold pressure and stress on the cistern itself
- water leaking over the top of the cistern
- wrong sized washer
- split in cistern
- isolation screw fitted facing the wall
- bathroom floor buckled due to consistent leaks. Replacement cistern purchased and refit at a cost to myself to rectify the ongoing issues.
Response from MB & IC CONSTRUCTION LIMITED
This job leak was outside guarantee but still went round and repaired the leak
All fittings that came with Cistern was used and fitted correctly
Flooring will not Buttell as it’s a rubber flooring and water proof
Customer has never been in Contact with us since lake repaired
We are only a phone call away and we would have resolved the situation if customer had called