Got the job done in 4 minutes but still charged £80, his hourly fee. Didn’t even need to travel far to get here since he was coming from a a job in the next neighbourhood. If he had any decency he would atleast have offered a concession due to the easy and quick job. Works for himself anyway so would have nobody to answer to for that. Took advantage of helping an elderly couple when they simply had one of the settings wrong on the PC which was all that needed readjusting.
Will NOT be using again. Disgusting
Response from MagicITMiracles
Thank you for your feedback.
I am glad I was able to resolve your issue quickly and effectively. The £80 charge was agreed upon prior to my visit and reflects not only the time spent on-site but also the years of experience and expertise required to diagnose and resolve issues efficiently, as was the case here.
I would like to clarify that the only interaction I had with the elderly couple was when I said goodbye upon leaving. I was greeted and dealt primarily with a younger individual. It is disappointing and unfair to misrepresent the situation in this way.
While I understand that the quick resolution may have led the customer to feel dissatisfied with the cost, the speed of the job is a reflection of my expertise and ability to diagnose and fix issues efficiently. It is disheartening that my transparency and effective service have been viewed negatively.
I value all feedback and remain open to discussing any further concerns. My aim is always to deliver high-quality service and ensure customer satisfaction.
Best regards,
MagicITMiracles