Within 15 minutes or so of the annual oil boiler service starting, the trader told me that it had broken down, and couldn’t be repaired. It was working fine prior to the trader arriving. The trader said I’ll only charge you £115 instead of the normal £170. I said I’m not going to pay anything as the system was working fine before you came, and now isn’t working. He repeated that it can’t be repaired and that a new system was required. A few days later, his quote arrived, for £4,700.
I contacted an alternative company who arrived the same day and fixed the system within ten minutes. All ok now.
Response from LVG Plumbing & Heating Ltd
Actually this is not quite true. As the boiler wasn’t even on the day we turned up. After servicing the boiler we noticed it wouldn’t fire up. But in all fairness it is a 40 year old oil boiler. So we ask if he wanted a repair or replacement and asked us to send across both quotes. Then refused payment as he said the boiler was working before we came