Lucking Utility Services Limited

Reviews (242)

• 10

  Elsenham Repair

  Posted 20 October

  After realising we had a water leak of which was not visible work was done by our water company only to be told the leak is on our property. Luckings Utility Services were contacted. A video was requested of the new pipe run and photos were taken of where our existing Stop Cock was. A Quotation was sent to me of which we accepted. On the day the repair was booked in for 3 very politie men turned up at my property. With first impressions over I felt at rest, all 3 men worked through out the day even in persistent Rain. Job done All clean Thankyou to Danny,Danny and Jonny Thanks Luckings.
  Verified reviewer
  Job location: CM22
• 10

  Ultimate Professionals

  Posted 15 October

  Wouldn’t hesitate to recommend Lucking Utility Services. A challenging 100 meter run for a new water main across 3 neighbours gardens was completed with the highest levels of expertise, little disruption and with a completely professional approach and attitude throughout. Big thumbs up from me.
  Verified reviewer
  Job location: BN17
• 10

  Emergency Works

  Posted 09 October

  I had Lucking Utility Services attend to some emergency works that was discovered whilst having a new drive way. The response and turnaround of the works were second to none. The attending team were amazing and very professional. Especially as a new drive way was nearly finished. I would highly recommend to anyone with any utility issues.
  Job location: CM15
• 3

  Poor after service care

  Posted 06 October

  The makings of a good company is how they deal with complications. Williams team are lovely and on the face of it did a good job in replacing our lead pipe. Unfortunately their initial survey nor main work picked up that there was a main pipe connection to our external tap that was cut during the works. Hence, after querying this disconnection, instead of discussing how this could be addressed and coming to a suitable arrangement given the unexpected circumstances, William instead issued the invoice and threatened a debt collection process if we didn’t pay within 4 days.
  Verified reviewer
  Job location: SW16

  Response from Lucking Utility Services Limited

  The job was completed and signed off. Later, the customer advised an unknown garden tap had nil supply. We advised this was beyond the scope of work and chargeable. The customer refused to pay their invoice and a recovery agent was employed.

• 10

  EFFICIENCY TO A HIGH STANDARD

  Posted 06 October

  I found Lucking services staff very helpful and courteous . They fan a French water pipe under my home . I had daily updates on the progress of the work which was very helpful I would highly recommend recommend this company for any major and minor burst water pipe issues
  Verified reviewer
  Job location: EN6
• 0

  Avoid this company

  Posted 22 September

  I don't normally leave reviews but I'm so angry about the service we've received from Lucking. After initial conversations I felt assured that despite the high cost they would source the leak in our house quickly and with expertise. This was not the case. William Lucking consistently blamed Anglian Water who have since proved the leak is not their fault. 5 months later and having spent more than £1,000 for what was essentially 2 hours work and no closer to finding the leak, we feel robbed. The owner has no interest in customer care. READ OTHER 1 STAR REVIEWS AS WELL. Seriously avoid.
  Verified reviewer
  Job location: LU7

  Response from Lucking Utility Services Limited

  We located a leak per the agreed scope and cost. No further leaks were identified. A second leak occurred at a later date and the customer demanded this was completed within the same cost. We refused.