This company should not be trading. I asked for an end of tenancy clean for a 1.5 bed flat, I was quoted £200.He sent me a bill for £350. He claimed for extras yet these were not discussed.This man is a con artist, he has held onto my flat keys and is refusing to return them unless I foot his new bill!He was rude and aggressive/shouting when I questioned if the flat had been cleaned at 5pm!he should have been there at 10am!needless to say I have reported him to check a trade and have raised a crime ref report.Please steer clear of this conman, wish I had paid attention to the negative reviews
Response from London Cleaning Firm Limited
Client called during the job to say invoice would be paid the next day, despite no prior agreement & not living at the property. Photos show client’s descriptions were inaccurate: the oven was greasy, the flat had three carpeted rooms with heavy dirt and stains, the kitchen tap & sink were stiff and limescaled, & the fridge—including its back and underside—was very dirty. An extra deep clean was completed on the vent. The client has not disputed the quality of the work but is refusing to pay for the additional services. Our business prioritises customer satisfaction and aims to make them happy