Lockfit Croydon Ltd

Reviews (44)

• 10

  replacing a broken front door lock

  Posted 07 April

  This job could not have gone better. I got same day service. He showed me what had happened inside the broken lock and fitted a new one. It was a good, clean job. The advice on security at the end of the job was an added bonus.
  Verified reviewer
  Job location: CR0
• 0

  Locked out of home without a key - replacement lock

  Posted 09 February

  Locked out of our home without a key my wife called LockFit Beckenham (the same organisation as LockFit Croydon Ltd). The 'locksmith' drilled out and replaced the lock. We are now unable to open the door. When the problem was reported - we were accused of lying about the cause - with the company representative incorrectly suggesting the door was faulty and nothing to do with their 'repair'. An unfortunate response and a clear indication of a lack of care or concern towards their customers - we now left with an inoperable door. We would urge others to avoid this company.
  Verified reviewer
  Job location: BR3

  Response from Lockfit Croydon Ltd

  We acknowledge your review and appreciate the opportunity to respond. Lockfit is committed to providing a high standard of service, and we take all customer feedback seriously. Following a review of the call recording, it is evident that our franchisee offered to return to your property to inspect the lock we installed, at no cost, in accordance with our warranty guarantee. It was also clearly explained that if the issue related to a separate component, such as the mechanism, this would not be covered under the warranty and would therefore incur a charge. At the time of our visit, your wife indicated that you had experienced occasional difficulty in lifting the handle. This issue was noted during our assessment, but as there was no immediate failure, no charge was applied for a replacement mechanism. However, upon further consideration of your wife’s comments, it is possible that a new mechanism may now be required. It is our understanding that we were not given the opportunity to return and assess the matter. Notwithstanding this, we remain willing to discuss the issue further in order to reach a resolution. Please do not hesitate to contact us should you wish to proceed.

• 9.67

  front door entry

  Posted 22 January

  Vlad helped me get into my flat when locked out. He did a great job and was helpful. the price quoted on the phone was the price I paid.
  Verified reviewer
  Job location: CR0
• 10

  Window fitting

  Posted 19 November 2024

  Vlad fixed our bathroom window. Very professional. Thank you!
  Verified reviewer
  Job location: CR7
• 10

  Entrance door

  Posted 10 November 2024

  Vlad came to fix our main door mechanism. Throughout the whole process, he was amazing.
  Job location: CR8
• 10

  Locks change

  Posted 31 August 2024

  Quick response, and very high quality, I'll definitely use it again
  Verified reviewer
  Job location: CR2