The 'quote' seemed reasonable and the work was completed by a very nice young electrician. I was then invoiced for significantly more than the quoted amount. and was told that the original 'quote' had contained text explaining that the quoted figure was in fact an 'estimate' and that I might be charged for 2 hours extra labour. To disguise an estimate as a quote in the small print felt underhand to me. It may be legal, but it doesn't feel fair. I won't be working with this firm again.
Response from Live Line Electrical Contractors Ltd
Thank you for taking the time to leave your feedback.
We’re glad to hear that you were happy with the electrician who attended and the quality of the work carried out.
We would, however, like to clarify a few important points for transparency. The document provided was clearly titled as a quotation that included an estimated duration, and it explicitly stated that the price was based on estimated time on site, with additional labour chargeable if the work exceeded that time. This information was not hidden or disguised — it was included in the same font size and format as the rest of the docu