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Reviews

  • 3.67

    Not treated fairly when completion was late in the day

    Posted 1 day ago

    We engaged Light Rock to carry out a move 90 miles from London. The quotation process was fine, but on the day of the move completion didn't take place until late in the day. Light Rock insisted on payment of 5 hours overtime upfront to complete the unloading that day, even though this was subsequently finished by 7.30pm and we had already paid the Waiting Time Waiver fee that was supposed to have covered up to 4 hours of delay. Had we not paid, they would take our belongings back to London. They would not refund any money even though it took less time than expected to unload.
    Verified reviewer
    Job location: HA3

    Response from Light Rock Removals Limited

    Dear Mr Chris Parrish Thank you for bringing this to our attention. We understand your concerns and would be happy to discuss this with the customer if they wish.

  • 10

    Flexible, efficient, courteous and careful

    Posted 25 October

    The family run business is quite simply a delight to work with. We had a complex multi-stage move which was affected by the readiness of the property we were moving into. Trevor and and his team worked around our changing needs. They were flexible and efficient. Natasha and her team of packers were meticulous - not a single hing was broken! I would definitely recommend them
    Verified reviewer
    Job location: N6
  • 10

    Light Rock removals review

    Posted 07 October

    Light Rock carried out the removal on our office move. Light Rock planned all the stages of the move and did everything needed to ensure that the move went through smoothly and that everything was in place to get us up and running at the new office. The team were very professional and courteous . We had numerous items to transport - large and small. Everything arrived safely as planned. Trevor is a pleasure to deal with. We have recommended Light Rock to other organisations we work with.
    Verified reviewer
    Job location: N20

    Response from Light Rock Removals Limited

    Dear Costas, Thank you for your kind review! We’re so glad to hear that your office move went smoothly and that our team could support you. Your recommendation means a lot to us. If you need our services again, please don’t hesitate to reach out.

  • 10

    Trustworthy competent reliable removal company

    Posted 03 October

    Light rock removals are a professional team of people that are methodical reliable and deliver for a competitive price You will not be disappointed Thank you Trevor and your team
    Verified reviewer
    Job location: WD21

    Response from Light Rock Removals Limited

    We are incredibly grateful for your lovely feedback! It's reassuring to know our team could make your move stress-free, especially given your health challenges. We're so happy to have been there for you throughout the entire process. 😊

  • 10

    Professional and helpful service.

    Posted 24 September

    Light Rock provided a professional, friendly and helpful service, making everything as easy as possible for me. The house clearance and packing were done on the previous day, and on the actual moving day everything was loaded onto the van quickly, providing a smooth transition to my new home, where everything was unloaded quickly and professionally. I would definitely recommend Light Rock.
    Verified reviewer
    Job location: UB10

    Response from Light Rock Removals Limited

    We're so grateful for your lovely feedback! It's fantastic to learn that you found our team professional and friendly. We're always here to offer help whenever needed. Thank you for recommending us, it truly means a lot!

  • 10

    Very reasonable and efficient

    Posted 12 September

    Lovely people to deal with, and very helpful. Move carried out very efficiently. Cost reasonable. Would highly recommend.
    Verified reviewer
    Job location: WD6

    Response from Light Rock Removals Limited

    Dear Frances, Thank you for your lovely review! We really appreciate the feedback. Enjoy your new surroundings, and please feel free to reach out to us if there are any further services we can assist you with. Kind regards, Light Rock Team