We had a rat that was coming in At first he seemed professional and quick to respond we were quite happy with but then I asked him to come over and check as I could see where the rat was coming in. He didnt even text when he knew he was going to be late was told half hour after the appointment that he wasnt coming he done this a few times. The time when he did turn up he charged us extra for materials which is fine but he never left the remaining and when we questioned the extra charge he got quite rude No communication or thanks for payment Would not recommend
Response from L&C ROOFING & BUILDING LTD
I’m truly sorry you felt frustrated – that’s never my goal. I worked hard to resolve the rat issue within the original price, but on the follow-up we found the entry point. I explained the extra work (copper mesh + foam) was needed and charged only half my normal rate for it.
I apologise for the delayed/cancelled visits and poor communication on those days – running solo sometimes causes scheduling issues and I should have texted sooner. Lesson learned.
If anything isn’t right with the work, please call me and I’ll fix it free of charge.