Reviews

I got home and had no hot water so went to look at the boiler and had an error code 224 on both the boiler and the thermostat elsewhere. Called KSM and explained what I could see and was asked to send a couple of photos as he couldn't come out straight away. Instant reply and call back and was given clear explanation of the possible causes and told how to do a reset. This worked. Then given a description of their thorough service. Really helpful and honest. We will be getting a service from KSM when it is due. An easy recommendation.

So relieved to find a tradesperson who completely understood the challenges of working in a hard-to-access central York property. Keith kept us completely informed of the progress of the work with plenty of detailed photos and videos while we had to be elsewhere. The quality of the work has been outstanding and I would have no hesitation in recommending him to others.

Leaky hot water pipe affected a downstairs flat. KSM came out on a Saturday roughly 24 hours after being contacted. Identified problem and fixed it in under an hour with minimum fuss. £72 call out fee. Would use again.

Friendy, courteous,ultra efficient. Job carried out with minimum of fuss for my elderly mother. Lovely lad who knew his job and couldn't fault his approach and expertise. Very happy with outcome and cost.

Quick service, Very helpful and clearly explained the issue.

Excellent communication from start to finish and excellent workmanship, would highly recommend.