Kelly contacted me after I came on checkatrade to find a fortnightly domestic cleaner. She was really helpful with communicating regarding timings and we arranged for one of her employees to come and give our first clean. The lady was here for over 3 hours and although some parts of the house had been cleaned simple things like cleaning the shower tray and shower shelf hadn’t and the hoovering upstairs hadn’t been done which was on their own checklist of things that would be done. The service massively fell short and we were so disappointed. Kelly was great but her employee sadly wasn’t.
Response from Kelly's Cleans
Hi Kelly, thank you for your feedback. I’m sorry that the clean wasn’t as you were expecting, your feedback has been taken on board. I believe the issue was resolved professionally and to your complete satisfaction.