I got 2 responses to my request for a tap repair, one gave the price for the first hour's work so I rang Jolly's back to check their rate and was told that there was no call out fee. The plumber would come, give me a quote and carry out the work if the price was right. When he came and gave me a quote to fit a tap, I said we could probably fit it - and he then said I'd still be charged the call out fee.... Next time I'll just find a local plumber who can give me a quote without the call out fee. Won't use Jolly's again! Also no receipt given.
Response from Jolly's Plumbing and Drainage
Dear Maggie,
We have quoted the price for you over the phone and we do not charge for call outs at all. We charged you £70 to replace a tap, we believe this is more then fair.According to industry standards it would of cost you £140