Response from Joker Construction Ltd
Hi there,
I'm very sorry for the inconvenience and frustration caused by the missed appointment,that was never our intention, and I sincerely apologize for any disappointment.
I did try to call you on the day when I didn’t receive an answer, and without confirmation, I unfortunately wasn’t able to visit. I completely understand how this could be frustrating, and I should have followed up more clearly to avoid any confusion.
We always aim to provide reliable and respectful service, as reflected in the many positive experiences our customers have shared. I’d really appreciate the opportunity to make things right by rescheduling a visit at your convenience and providing the quotation you initially requested.
Thank you for your feedback—it helps us improve.