I originally gave this company a really good review . They came out quickly and carried out the work which was repairing a roof valley . However since then the valley is still leaking , I have had them out twice the second time the guy who came was here about 20 mins too and said there was a crack a covered it in mastic. We are in the process of selling our house and the first buyer pulled out due to the leak , which was not fixed . Both the surveyor and a damp and timber surveyor both said this has not been done properly.
Response from Jhb Roofing Solutions Ltd
As per the original quote provided, our agreement outlined the specific repairs to be completed. The quoted work did not include any repairs or alterations to the lead valley, only repoint the valley tiles. At no point was work to the lead valley mentioned or included in the scope of the job. Upon receiving a call from the customer regarding the new leak, I promptly arranged for a member of my staff to visit. Although the leak was in an area not covered by our original agreement, we applied Lead Mate sealant to the crack as a temporary fix to help mitigate further water ingress.