we booked for a clean of our 3bathrooms and a deep clean for the kitchen and to put it frankly it was tidier before. i asked for the kitchen oven to be cleaned and all the cuboards as we had just moved in so the place was empty it was jus to clean before we added all the stuff and the cleaner dint clean any cupboards and the oven was left with stains which was claimed they couldn’t get it out but with the right equipment it could be done. for the bathrooms the mirrors were wiped over and glass was left with streaks all over making more of a mess than before. the window was not cleaned at all
Response from HouseClean Pro
Hello Rosie,
Thank you for your feedback, and we’re sorry to hear the service did not meet expectations.
This is not the standard we aim to deliver. Following your concerns, we offered both a revisit with a senior cleaner to fully rectify the issues and a goodwill discount. However, we understand you chose not to proceed with the revisit.
We always aim to resolve matters promptly and ensure our customers are satisfied, and we remain happy to arrange this should you reconsider.
Kind regards,
HouseClean Pro Team