I had been informed that a heat alarm left by a telecare system was hard wired. When it started to bleep I needed it removing. Hitechno rang me and offered to do the job and quoted me£150 for the job. I agreed the charge. When the operative turned up it transpired that the device was not hardwired so was removed in about 5 minutes. The guy was very pleasant and helpful but still insisted that I paid £150 for a 10 minute job. I am disappointed by this. I will not recommend this company.
Response from Hitechno
Hi Julia,
Thank you for your feedback.
Our £150 charge is a standard call-out fee, covering travel, time, and a qualified operative, not just minutes on site. This is common practice, but we will work on clearer communication in the future.
Best regards