Brad gave me advice over the phone on how to fix my damp issue, told me I didn't need an expensive survey as quoted by the larger firms (he was correct), asked for pictures via whatsapp, gave me a list of possible causes which were all minor - following his advice I found the issue and rectified it was very very simple (condensation from bathroom collected because the insulation was incorrectly laid in part of the loft, I haven't had the house long). He saved me at least £360 which is what I was quoted by larger firms, who told me I needed a survey before they could do anything.
Response from Heritage & Modern Damp Solutions LTD
Thank you for your valuable feedback!
We are pleased that we were able to resolve your issue at no cost.
Exceptional service is central to our company ethos. While we are growing, we remain committed to prioritizing customer care and maintaining the foundational principles that guide us.
We believe that going the extra mile is crucial.
We strive to uphold the highest standards of customer service alongside providing leading-edge products and processes within our sector.
Kind regards,