Reviews

Response from Helpful Hands

We're glad to hear that the client was pleased with the quality of the cleaning our vetted, trained and fully insured cleaners were providing. This was the first experience with a cleaning service and the expectations may not have been fully aligned from the start. Given the client's shift-based irregular schedule and our cleaners having to be booked upon a request, these fortnight arrangements required a higher level of communication. The short-lived situation was further impacted when a cleaner’s child and the cleaner herself fell ill during our holiday closure, and unfortunately, we were unable to provide a replacement in time. The feedback helps us improve, and we’ll work to ensure smoother communication and better management of expectations for future clients.