The cleaners were excellent. They were efficient and polite and the job was always done to a high standard. The Agency however were disorganised, unhelpful and added no value to the service at all, despite the fact they charge an Agency Fee. I had to hassle them every week to organise a new clean and if I had not contacted them and been proactive we would not have had a cleaner at all!
Response from Helpful Hands
We're glad to hear that the client was pleased with the quality of the cleaning our vetted, trained and fully insured cleaners were providing.
This was the first experience with a cleaning service and the expectations may not have been fully aligned from the start.
Given the client's shift-based irregular schedule and our cleaners having to be booked upon a request, these fortnight arrangements required a higher level of communication.
The short-lived situation was further impacted when a cleaner’s child and the cleaner herself fell ill during our holiday closure, and unfortunately, we were unable to provide a replacement in time.
The feedback helps us improve, and we’ll work to ensure smoother communication and better management of expectations for future clients.