Reviews

Quick considerate of elderly customer

I was really pleased with the service given . Our boiler broke down completely. I contacted the company on Monday afternoon. Plumber came on time on Tuesday morning. Having told us what was wrong. We were offered a repair or a new boiler. The old boiler was at least 15 years old so we decided on a new one. It was arranged that it would be replaced on the Thursday. The new one was installed on the Thursday as agreed. Thank you so much. .

Excellent customer service. Chased parts for my boiler. Fitted me in so I could get my hot water back on as soon as possible. Will use this local business again and would recommend them to friends and family

Really great, very considerate to my elderly mother. Worked longer than expected to complete the job. Kept me informed of progress. Very happy would recommend

Communication from Emma was excellent, she responded to my job request promptly and was able to book Simon their lead engineer in to attend within half an hour. Simon and his colleague were very professional and explained the issue to me in detail in a non patronising way. I felt assured I wasn’t getting spun a line/ripped off and was very confident in their competence. Quoted works were required following the call out and I did end up going with another contractor due to price. However if money wasn’t a concern I’d have had no issue instructing Helikon as I know they’d do a great job.

Very professional. 10 out of 10. We were given practical advice and would definitely recommend. When we need further work, we will definitely be coming back to this company. It's so nice to know there's a good company out there that is trustworthy.