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7.75
Log Burner
Posted 19 November 2024
The installation of the log burner was fine, however, the delivery date was continually being pushed out. During the installation the Fire Place surround was damaged and only fixed after numerous phone calls. I recently tried to contact them to supply the OFTEC certificate that I paid £200.00 for as part of the installation. I sent 4 emails, completed their online web form and left a couple of voicemails with NO response. In the end, I have had to pay a further £45.00 to OFTEC for a copy of the certificate. The customer service from this company is non existent !
Verified reviewer
Job location: RG42
Response from Hampton Court Chimney Services Ltd
Installation was completed on agreed date & chipped surround was fixed FOC at a later date. This date changed as had to fit around existing bookings. Sign off was issued during installation but was lost by customer, who was replied to but didn’t respond.
10
Installation of new wood burner and chimney flue
Posted 07 November 2024
We had a complete Installation of a new wood burner and chimney flue. Very professional and efficient team. On time, on budget and no mess. What is often seen as a messy job was carried out with military precision and the house left cleaner than when they arrived. Will and his team have a very professional and friendly manner which is also important when people are in your house and installs great trust in them. I couldn’t recommend them highly enough.
Verified reviewer
Job location: KT12
10
Chimney sweep
Posted 22 October 2024
Hampton Court Chimney service is courteous and knowledgeable. They did a fab job and then came back when I was concerned something might be wrong with my log burner/chimney. Would continue to use and highly recommend.
Job location: KT7
10
Chimney fitting for wood burner
Posted 07 October 2024
Would highly recommend Will and his team. They fitting in around the builders timing and didn’t an amazing job. Will definitely be using them for regular services.
Verified reviewer
Job location: KT12
10
Repositioning and Extension of chimney
Posted 29 September 2024
We recently underwent an extension on our home, which required our wood burner to be repositioned and the chimney extended. Will and his team were incredibly professional helping us to source the required parts (at a very reasonable price) and worked with our builders to ensure a high quality finish to the work. At each stage of the work we had great communication from Will and the guys. I can't recommend them enough!
Verified reviewer
Job location: KT15
10
A clearview burner. Wonderful service, very efficient and great advice and follow up.
Posted 20 September 2024
Very pleased and an excellent outcome. Good team and very effective installation and finish. Good follow up and highly effective communications
Verified reviewer
Job location: KT2

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Log Burner

Installation of new wood burner and chimney flue

Chimney sweep

Chimney fitting for wood burner

Repositioning and Extension of chimney

A clearview burner. Wonderful service, very efficient and great advice and follow up.

Log Burner

Installation of new wood burner and chimney flue

Chimney sweep

Chimney fitting for wood burner

Repositioning and Extension of chimney

A clearview burner. Wonderful service, very efficient and great advice and follow up.