Arrived on time, polite and cleaned up . Liam worked really hard. Requirements was for soakaway in front of garage and gate. Ignored and quote only covered garage ( I missed this given requested a number if times covering both areas) now still have flooding in front of gate. Work completed fine. I think final finish by drain could have been better. I need to purchase extension to down pipe etc.
Advice, insist on site visit before quote to ensure both parties are clear on requirements.
Ensure list of parts used are itemised on quotation to ensure clear what you are paying for.
Response from Hampshire & Dorset Landscapes Ltd
Hi Karen,
Thank you for your feedback.
The works were completed in line with the written quotation that was provided and agreed prior to commencement, which covered the soakaway serving the garage area. This work was completed as specified and on time.
Any additional drainage requirements outside of the agreed scope would need to be discussed and approved before works begin, as later changes require separate planning and agreement.
We appreciate your comments regarding punctuality, cleanliness and work ethic.
Kind regards,
Harley
Hampshire & Dorset Landscapes Ltd