Came and gave a quote and was accepted. But on the day, started saying they didn't want to do the work quoted (removing laths) and wouldn't remove any rubbish and I would have to pay £50 extra! I cancelled the job and sent them away.
Response from Grovestar Solutions Limited
Thank you for your feedback. I’m sorry to hear you were unhappy with the experience, but I’d like to clarify what happened from my side.
Before starting the job, I provided a clear quote which included moving the laths, and this is all recorded in our messages. At no point did I refuse to carry out the work — I simply asked where you’d like the rubbish moved, as part of doing the job properly.
When it came to removing the rubble and taking it to the tip, this would have required additional time and labour, fuel, and tip fees — costs that weren’t included in the original quote. You weren’t happy about the extra charge for this, and I completely understand that everyone has a budget. I politely asked if you’d like to continue with the work under those terms, and you chose not to proceed. I respected your decision, packed up my things, and left.
I always aim to provide a fair, transparent service, and I hope this clears up any misunderstanding.