I used this service recently and, unfortunately, my experience was disappointing. The initial quote was £40, and I only found out about the invoice amount and charges at the time of payment. I was told additional charges were due to “waste,” but no extra waste was actually removed, and some items weren’t taken at all. VAT was never disclosed in the quote or terms. Communication about arrival times was minimal, and I had to proactively ask for details.
While the work was completed, the way the charges were handled and lack of transparency made this a stressful experience. I would caution other
Response from G P Removals & Waste Management Ltd
You added additional waste which is why the extra charges were added as per terms and conditions
A arrival slot was agreed and we arrived within that time as per terms and conditions
Vat was included in tge origaial estimate and was not a additional vat is also mentioned in the terms and condituons
Ruining a trades reputaion due to you adding additional items is totally unfair
Anyone wany more information? I'm more than happy to send over all the screenshots.An agreement track in times etc