GK plumbing completed a full bathroom renovation
I cannot fault the quality of the work completed, Ian and Lucas did a high spec job with great attention to detail.
However do not be taken in by Russ, all he is is a sales manager, not a project manager. Communication when he is trying to win your job will be faultless, rapid responses, answering all your questions
But once he has your deposit don't expect to hear from him. Comms will fall of a cliff, I only received updates after multiple chases. The team was changed with no warning, he attended the start of the job 10 days after it started
Response from GK Plumbing & Heating
Dear Bethany,
Thank you for your review, having seen your new bathroom you chose some lovely sanitaryware and the finished result is beautiful.
I can only apologise our communication wasn't as you would have liked and it is something we will highlight to everyone involved, so we can make the necessary improvements.
Kind regards,
Kelly