Like others, we ended up paying ALOT more than expected. Repairs to a tiled area 5m x 1m on front of house. Originally quoted £444 inc VAT (based on photo). This shot up to £2,016 inc VAT when John inspected the area close-up from a ladder (and now needed scaffolding). We reluctantly agreed. Less than 1/2 hour after the scaffolding had gone up, John said we would need to spend more than double - £4,320 inc VAT. With the scaffolding already up, we felt backed into a corner. A firm quote should have been possible after inspection on the ladder. This was a very bad experience.
Response from FRONT LINE ROOFING AND BUILDING LTD
I think it was unfair for this negative feedback, for we had done a good job for the customer and only when the tiles were removed that other damage was visible. We'e give all pictures and videos to show the damage, customer was given the option to get other quotes, thought we couldn't be any more helpful to the customer