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Reviews

  • 10

    Fixing Manhole issues

    Posted 23 March

    Really great experience from start to finish with Chris. Communication was clear and easy when arranging the appointment, and he arrived exactly when he said he would. Got straight to work, quickly identified the issue and resolved it efficiently. What stood out was how proactive and honest he was, he checked for any underlying problems and suggested simple, cost-effective solutions rather than anything unnecessary. Very knowledgeable and easy to deal with, and payment was all straightforward too. Would absolutely recommend and will definitely use again if needed (hopefully not anytime soon!).
    Job location: SW16

    Response from Fresh Drains Ltd

    Thank you, Liz, for the great review. We really appreciate your kind words about our communication, reliability and thorough approach. We’re pleased we could identify the issue quickly and offer a straightforward, cost-effective solution. Thanks again for choosing Fresh Drains Ltd, and we’re always here if you need any help in the future. Kind regards, Chris Fresh Drains Ltd

  • M F
    10

    Very efficient and effective service.

    Posted 17 March

    Very efficient and effective service. Chris established the cause of the septic smell in the house, rodents, as soon as he stepped in the house. We didnt know our under-the-floorboards neighbours caused such a septic smell similar to blocked drains. Never the less Chris still checked the drains to show us that everything was OK with the pipes. He also did additional checks to make sure nothing else was causing the smell and gave us very good tips regarding how to stop rodents getting into the house/under the floorboards. Thank you so much.
    Verified reviewer
    Job location: SE3

    Response from Fresh Drains Ltd

    Hi M F, thank you for the great review. We really appreciate your kind words. Glad we could quickly identify the issue and confirm everything was clear on the drainage side. Always happy to help and provide advice where we can. Thanks again for choosing Fresh Drains.

  • 10

    All sorted!

    Posted 05 February

    Chris was happy to arrange a visit at my convenience, having responded quickly to my query. He arrived promptly, identified the problem and sorted it out. He also took the time to offer useful advice on how to prevent future issues. Left everything clean and tidy, which factoring in the state of the drain and the appalling weather was a real bonus!
    Job location: SW20

    Response from Fresh Drains Ltd

    Hi Kimberley, thanks so much for taking the time to leave such a detailed review. I’m really glad we could get everything sorted for you and that the advice was useful. Considering the condition of the drain and the weather on the day, I appreciate your patience and kind words. Thanks again for choosing us — happy to help anytime if you need anything in the future.

  • 10

    Blocked Sewage Drain

    Posted 07 January

    Chris arrived within two hours of my call and because foul water was running onto a neighbours property he rearranged his schedule to attend quickly. Very skilful and professional job, he spent time assessing the flow of waste and eventually released the blockage, way down towards the perimeter of the property. Really nice guy, very safety conscious and I would certainly recommend him and use him again if needed. Thank-you Chris.
    Verified reviewer
    Job location: KT22

    Response from Fresh Drains Ltd

    Thank you very much for taking the time to leave such a detailed review, Peter. We really appreciate it. I’m glad we were able to attend quickly and get the blockage resolved, especially given the risk of foul water affecting a neighbouring property. Taking the time to assess the flow properly and work safely is always a priority. Thank you for your recommendation and kind words – they mean a lot. Please don’t hesitate to get in touch if you ever need us again. Kind regards, Chris fresh drains ltd

  • Wendy B
    10

    fast efficient and excellent service

    Posted 28 December 2025

    Good advice and diagnosis on inspection of problem, arrived on time to carry out agreed work, problem solved very quickly, site left tidy.
    Verified reviewer
    Job location: SW12

    Response from Fresh Drains Ltd

    Thank you very much for the great review, Wendy. We’re really pleased to hear you were happy with the advice, diagnosis, and the speed at which the issue was resolved. We always aim to arrive on time, work efficiently, and leave everything tidy, so it’s great to know this was reflected in your experience. Thanks again for taking the time to leave feedback.

  • 9.67

    Great french drain installation

    Posted 20 December 2025

    Chris and Ryan did a great job installing a french drain and conducting a cctv survey at my property. Chris honoured the original quote after noticing a mistake on the invoicing.
    Verified reviewer
    Job location: SW8

    Response from Fresh Drains Ltd

    Thank you, Emily, for taking the time to leave such a kind review. We’re really pleased you’re happy with the French drain installation and CCTV survey. We always aim to be fair and transparent, so I’m glad we were able to resolve the invoicing issue promptly. Thanks again for choosing us