we had conservatory light timber roof installed on 16th may 2025.
1. They asked the last full payment before the work has not been finished and refused to install the lights they should. even threaten to go to solicitor which I have to pay.
2. we bought whole ICOTHERM Warm Roof. but in the end, when we ask for the warranty, been told that the roof is from ICOTHERM and the Roof tiles is from Britmet. we never been told befor the roof completed.
3. never told us that they will not paint the ceiling. since we are not experienced, thought we should have completed roof.
Response from Flair Window Installations Ltd
Your review is completely fabricated and untrue.
Your contract clearly states that Flair would supply and install 6 x spotlights and install
one roof light in the ridge of which you were to purchase.
When our electrician arrived on site you had three lights that you wanted installed and not just
one as costed for.
You were made aware that the two extra lights were to be an extra cost of which you refused
to pay.
We installed the 6 x spotlights and only one roof light that you purchased as per our contractual agreement.
It was at this point you threatened us with your solicitors.
As per our contractual agreement you then refused to make your outstanding payment and it was then at
this point we made you aware that this would then be passed onto our solicitors.
You were also made aware that your 10 year insurance backed guarantee would be invalid until your
outstanding payment was made.
You were never informed the whole roof was guaranteed for 40 years. It is only the tiles of the Icotherm roof
made by Britmit that is furnished with a 40 year warranty.
You were also informed prior to signing your contractual agreement that we did not paint the finished plasterwork of the roof inside.