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Reviews

  • 10

    External water supply.

    Posted 22 May

    Amazing service from start to finish. Would HIGHLY recommend. You'll be in safe hands.
    Job location: IP17
  • 10

    Lost gas supply

    Posted 07 August 2024

    Initial phone call followed by very prompt site visit to investigate gas supply issue. Alex was helpful and knowledgeable and liaised with Cadent for us. Finbra are always very responsive and do a great job. Highly recommended.
    Verified reviewer
    Job location: IP12
  • 10

    Repairing a leak on my shower tap bar

    Posted 03 April 2024

    Finbra answered my enquiry quickly and efficiently, came to make the repair the same day, and I was very pleased with the service. I will be using Finbra in the future.
    Verified reviewer
    Job location: IP5
  • 10

    Hot water issues, fixed shower air lock and supplied and installed x2 radiator TRVs and lock shields

    Posted 13 March 2024

    Kieran was punctual and tidy. He came to our property a few times and we received great service start to finish. He fixed our issues with not having hot water, he fixed an air lock in our shower and supplied and installed x2 radiator TRVs and lock shields. The communication from Kieran and Joanna in the office were brilliant. We also dealt with Toby who was very helpful too. Prices were competitive and always clearly communicated prior to work starting.
    Job location: IP12
  • 9.75

    New toilet

    Posted 14 February 2024

    All went smoothly, arrived on time, new toilet installed with minimum fuss. Tidy and clean throughout.
    Job location: IP15
  • 1

    Air source heat pump and underfloor heating

    Posted 17 December 2023

    The worst company I’ve ever had the misfortune of dealing with. Installed an underfloor heating system that didn’t work Incorrectly installed an air source heat pump - causing huge bills. Electrics later blew and had to be switched off for safety reasons. Failed to install radiators we paid towards or remove old oil tank. Walked away from job - owes us thousands and left us to pay thousands more to get system fixed!
    Verified reviewer
    Job location: IP6

    Response from Finbra Ltd

    There are always two sides to every disagreement. We do not agree with many of the points you raise. We ask that future customers look at many positive reviews that have been left. You have currently not made payment towards the radiator installation or oil tank removal which is why this items have not been installed and removed. We engaged with you and Association of Plumbing & Heating Contractors (APHC) in an attempt to resolve this situation. APHC carried out a site inspection and found that the heat pump had been correctly installed. A conclusion to this matter was put to you but rejected. We do not wish to make any further comment