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Reviews

  • 10

    Transparent, professional

    Posted 3 days ago

    My landlord instructed Fastfix to check a shower mixer issue we were having. From the initial contact for the appointment with the office, to the visit with the plumber and the second repair visit, they have been transparent, professional, courteous and easy to deal with. The engineer that attended the property, James, was friendly, knowledgeable and professional. He advised of what was happening every step of the way, made sure to check we were happy with the repair at the end, and cleaned up after himself. As a real estate professional myself, I would recommend them due to the above.
    Verified reviewer
    Job location: E11

    Response from FASTFIX LONDON Ltd

    Thanks for you great review much appreciated, glad we could help

  • Matthew R
    10

    The plug in the bathroom sink had become stuck

    Posted 3 days ago

    Work was carried out quickly and efficiently
    Verified reviewer
    Job location: SM2

    Response from FASTFIX LONDON Ltd

    Thanks for your great review

  • Ben P
    9

    Did the job professionally but the overall cost was extremely high

    Posted 3 days ago

    Fastfix was quick to respond and did find the leak but the charge was excessive. The inntial callout charge of £120 was reasonable but then we were told that to find the leak would now cost an additional £1600 inc vat. In the words of Gemini "A charge of £1,600 for a trace and access service in a small bathroom is on the absolute highest end of the typical price range in the UK, and it may be considered excessive unless specific factors justified it.Industry benchmarks from Checkatrade and UK leak detection specialists show that standard, non-invasive residential leak detection normally ranges
    Job location: WC1X

    Response from FASTFIX LONDON Ltd

    Thank you for your feedback, Ben. We’re pleased to hear that you found our response time quick, our work professional and that we successfully located the leak. We do appreciate that our pricing can be higher than some of the prices you may see from individual sole traders. FASTFIX LONDON is positioned as a premium plumbing and heating company, and our pricing reflects the level of service, expertise, equipment, insurance, overheads and customer care that comes with using an established professional company. In this instance, the additional charge was for specialist trace and access works.

  • CHRISTINE E
    10

    Excellent Service

    Posted 4 days ago

    I posted my job on Saturday 15/08/2026 and Danny contacted me he was very friendly, sent him some photos and he gave me a fair and reasonable quote and after paying a small deposit he booked me in for today 17/08/2026.I have to say the young man who came was very friendly, it wasn't a very pleasant job replacing a very old outside toilet and he worked hard and I was really impressed and wouldn't hesitate to recommend FASTFIX LONDON Thank You so much from a very grateful Customer.
    Verified reviewer
    Job location: CM16

    Response from FASTFIX LONDON Ltd

    Thank you for such lovely words Christine ! Glad we could be of help!

  • Geoffrey L
    9.33

    Had to reconnect pipes to feed hard/softener water correctly

    Posted 5 days ago

    Dino was very helpful, polite and professional. Arrived on time and confirmed what we needed; he also made sure everything was correctly fixed. Reasonably priced.
    Verified reviewer
    Job location: CM23

    Response from FASTFIX LONDON Ltd

    Thanks for your review, appreciated

  • Jonathan W
    6.33

    Fixing a leaking kitchen sink

    Posted 1 week ago

    While the quoted price was reasonable and timescale to book was quick, they overcharged by charging for an entire second hour despite doing 1h and 3m of work and not informing us of the policy to round up. This did colour our view that the workman was purposely extending actions to fall into a second hour. The practice of charging by rounding up instead of time worked should have been specified beforehand and makes the interaction seem more shady.
    Verified reviewer
    Job location: NW2

    Response from FASTFIX LONDON Ltd

    Thank you for your feedback. We’re sorry you felt this way. We’d like to clarify that our engineer was on site for 1 hour and 26 minutes, which falls within our standard 2-hour charging period. Our pricing structure is based on booked time periods rather than minute-by-minute billing, and this forms part of our terms. We always aim to be transparent with our pricing and would never intentionally extend a job to increase the charge. We’re disappointed you felt the service was “shady” and remain committed to providing a professional service.