F & P Plumbing & Heating Ltd

Reviews (134)

• 9

  Fitting thermostats to radiators and towel rails throughout house.

  Posted 18 May 2022

  Excellent - visit to check requirements, engineer arrived on time and worked non - stop for 5 hours till job done. Work done carefully and tidily. Good trader.
  Verified reviewer
  Job location: B62
• 0

  SAVE YOUR MONEY DO NOT USE

  Posted 29 March 2022

  Our downstairs bathroom has been making noise for the last 5 days . We called them to have a look, the Plummer was meant to get to us for 2ish. He arrived at 4pm. When the Plummer arrived he spent all of 10 mins in the house and said it was just rubbish working it’s way through the pipes. As we were getting charged by the hour we also asked him to take a look at the dishwasher, he had refused. Our toilet is still making the noise!! The invoice turned up and they charge £96 for 10 mins work where the man did nothing.  I tried to call them a number of time and no one answered.
  Verified reviewer
  Job location: DY13

  Response from F & P Plumbing & Heating Ltd

  Unfortunately this client neglected to tell our review base that the price to travel to and from her address from halesowen B62 was included within this callout charge as it was over 30 mins each way, and was agreed to by the customer over email, in writing. this callout was agreed in writing (by the client) once we had attended site and no issues was found and client had admitted the noise had stopped over the weekend and not been bothered to contact us to cancel our callout. we were threatened with a bad review if we didn’t reduce the callout fee to what she wanted. This just wasn’t happening. unfortunately we have over heads and regardless to being offered what she felt like was the callout value we refused as the previously agreed amount needed paying. horrible customer service??? must be because she didn't get her own way? but were one of the most approachable companies any of our existing customers will attest too this. Unfortunately we got involved with this client when all were trying to do is service the local area with a quality service but I guess every now and again you can get someone who like above will just want to go out of there way to slander your good work.

• 10

  3 x replacement radiators. Yearly boiler service by ben an excellent engineer.

  Posted 27 January 2022

  We have used this company for 7 years since our boiler was installed and received 1st class service at reasonable costs.
  Verified reviewer
  Job location: B36
• 10

  Excellent workmanship. Good communication at every stage tidy

  Posted 26 January 2022

  Tom excellent throughout skills and knowledge outstanding communication and consultation at every stage. Good advice on decision making
  Job location: B26
• 10

  Replacement of kitchen waste pipe

  Posted 26 January 2022

  Task completed with confidence, asked throughtout job If I was happy as work progressed
  Verified reviewer
  Job location: B63
• 9.75

  Boiler maintenance

  Posted 26 January 2022

  Ben is excellent and very professional. He gave us lots of tips on the use of the boiler and radiators. He is knowledgeable and advised us the next step we need to take to solve our issues.
  Verified reviewer
  Job location: B66