Reviews

  • 10

    Excellent service.

    Posted 6 days ago

    Excellent service from start to finish from Karl. Polite, efficient, and very tidy while installing our log burner. Arrived on time, worked professionally, and the finished result is excellent. We’re extremely happy with the outcome and would highly recommend to anyone in South Wales.
    Verified reviewer
    Job location: SA5
  • 10

    Fireplace opened and new log burner

    Posted 28 January

    Karl removed our gas fire and surround, and opened up our fireplace to install a new log burner. We're so happy with the workmanship and Karl was very professional and clearly takes great pride in his work. We were also kept informed on all the stages of work, and he even came back on a Sunday to do some finishing touches to the mantle! Could not recommend him more.
    Verified reviewer
    Job location: SA6
  • Christian S
    10

    Professional/skilled and understanding

    Posted 13 January

    I recently used Esser Stoves to install a new flue system and refurbish my wood burner, and I couldn’t be more pleased with the results. From start to finish, Karl was exceptionally professional, knowledgeable, and genuinely committed to doing the job properly. He took the time to explain every stage of the work clearly, answered all of my questions, and made sure everything was completed to the highest standard. It was obvious that he takes real pride in his workmanship and cares about delivering safe, long-lasting solutions rather than rushing through a job. Will 100% use for next burner👌
    Job location: SA10
  • 10

    Professional and trustworthy wood burning stove installation

    Posted 14 November 2025

    Absolutely delighted with our new wood-burning stove. The installation was completed to a very high standard, and everything was explained clearly from start to finish. Professional, reliable and tidy throughout. Our living room is so cosy. Highly recommend Esser Stoves!
    Verified reviewer
    Job location: SA18

    Response from Esser stoves

    Thank you so much was a pleasure to along side you building your dream fireplace . What a treat ! See you next year for the 1st sweep!

  • 10

    Log burner fitted.

    Posted 25 June 2018

    As a police officer I am always cautious about using workmen that are unknown to me however Karl was as promised. He keeps you informed, works hard, is tidy, very polite, very competitive and goes that little bit extra to complete the job to the customers satisfaction. He has worked alone the whole time here and despite small hiccups with my chimney he has persisted to get the result. Karl has been left with my key and has been very trustworthy. Highly recommended as a good honest worker with good results. Can’t wait to decorate now.
    Verified reviewer
    Job location: BN13
  • 10

    New Fireplace/log burner.

    Posted 21 May 2018

    Very reliable, punctual and friendly manner. Fantastic job and we love it.
    Job location: RH13