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Reviews

  • 10

    Professional and quick

    Posted 6 days ago

    They found an electrician quickly for me - and you can choose to pay for one within 2hrs within 4 or by the end of the day all at different prices. Electrician who came was very professional and helpful. Sorted the issue.
    Job location: CF24
  • 10

    First Class Review

    Posted 6 days ago

    your engineer Jame did first class job fixing my toilet
    Job location: G31

    Response from Emergency Hero

    Thank you for your kind review Robert! We're glad James could fix the issue.

  • Tara R
    0

    Beware

    Posted 04 November

    I have been trying to get a response from Emergency Hero after being charged £240 for a call out and an hour. The plumber they sent couldn’t complete the job, we had to use someone else. Now the plumber is trying to make us pay a second time for the call out and hour. No one from Emergency Hero is responding to the dispute I raised in the app, the 2 emails and text.
    Verified reviewer
    Job location: TS29

    Response from Emergency Hero

    I am sorry to hear that you feel let down by Emergency Hero. We make every effort to ensure a positive outcome and I'm sorry to hear your expectations were not met. I understand that we have provided a goodwill payment due to the inconvenience caused.

  • William E
    4.67

    Not great

    Posted 03 November

    Communication wasn't very good and the plumber left a lot of mess he was in and out as quick as he could while making a lot of mess left for me to tidy up. Then ignores follow-ups.
    Verified reviewer
    Job location: OX10
  • 10

    Emergency plumber worked quickly & efficiently to trace & cap mysterious leak & stop further damage

    Posted 30 October

    Emergency plumber quick to respond to my callout about an unexplained leak from ceiling. He was professional, knowledgeable, thorough. He explained that he would have to remove plasterwork and tiling to trace the leak and checked I was ok with that. Although it was tricky to find, he traced and isolated the leak, explained what needed to be done next, cleared up after himself and left my home checking before he left that the water supply and heating were functioning perfectly. He was excellent at problem solving and gave excellent customer service.
    Verified reviewer
    Job location: CV32

    Response from Emergency Hero

    Thank you for your lovely review Anne! I am glad to hear you had a positive experience.

  • 9

    Brilliant service

    Posted 27 October

    Fast and efficient service. Dealt with Andy who organised things quickly. Kevin the engineer was amazing, fixed the problem quickly and absolutely brilliant service. Thank you
    Job location: DL2

    Response from Emergency Hero

    Thank you for your review Andy! We're so glad we could help.