Steve was quick to reply and called out the same day for an urgent repair. Sadly he was unable to repair; he did go out and bought a replacement part which unfortunately was not suitable with it being an old system. He was friendly, professional and polite and would use again and recommend to others.
Response from Emergency Building Repairs Limited
Thanks Claire, just sorry I couldn't resolve the issue for you. I think if time wasn't an issue, I could have but it would have got to costly so we did the right thing by giving you the advice to order the part online and have us back to fit it for you once you have the part.
Lovely to meet you and hopefully we'll see you again in the future.